If you purchased your timepiece from an authorized Welly Merck retailer, to obtain reparation or replacement of your watch under it's warranty, please contact the authorized Welly Merck retailer or service provider from where it was originally purchased.
If you purchased your timepiece from duty free and/or travel retail, such as - but not limited to - inflight, airport, cruise, etc. please contact us
and we will assist you, directly, to the best of our ability.
If you purchased your timepiece directly from our website, and feel it is a matter of warranty, kindly contact us and we will assist you, directly, to the best of our ability.
Kindly note, the Welly Merck Warranty does not cover.
Defects and damages due to loss, theft, fire, water, or a natural disaster.